I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
I've got to say this is the best cigar store on the web. I have never been treated better by a salesman by the name of Jim, what a great guy not to mention he is very cigar smart. I buy the Macanudo seconds and if you can close your eyes and draw on one and tell the difference between the seconds and the ones that aren't your a better man than me. They are always fast and on time. Thanks Jim
I was very pleased with the ease of purchasing at The Cigar Hut.
S
Sheree Kimball 2009/11/19, 10:43 AM
Great products at the best price possible! Excellent customer service also.
J
John Behan 2012/01/27, 09:43 PM
I like the huge selection of cigars to choose from
C
Charlie H. 2009/02/20, 02:28 PM
Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
Upon placing his order, Mr. Thomas included this note:
So far so good. If all goes well, I will say with most sincerity that this is the ONLY place to buy cigars!!!
(After receiving his order he sent us this comment:)
You guys ROCK! I just received my Puros and they are perfect! I just smoked one of the Maduros and it was quite nice. Thanks a lot and you will be getting more orders from this happy camper..
You beat the prices offered at the local retailers
D
Don Farmer 2012/04/26, 11:07 PM
Quite happy with the quality and pricing.
J
JH Bullard 2012/02/29, 10:03 PM
My experience has been nothing but good. Fresh cigars and quick shipping
M
M Frizzell 2012/04/14, 10:52 PM
The Cigar Hut had the best price on the Net for the 50 Count Whitetail Glass Top Humidor that I purchased. The product shipped quickly, arrived in great condition and I was impressed with the quality of the item.
C
Cheryl Borst 2011/12/10, 08:44 PM
Great prices and simple ordering.
J
Janine Ferranti 2002/01/27, 03:19 PM
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased the humidor as a Valentine's Day present for my husband. I opened the box looking for directions on how to use it. There were none. What do I tell my husband to do, to make the humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside (top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar smoking has become a new relaxing pastime for my husband and we are just learning about it. I would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
I have great service and the smoke have shown up on time. The price is good. Could be cheaper, but we all want that hahaha.
P
Pamela Holland 2011/12/16, 08:53 PM
Great selection and service
J
J. Cornett 2011/11/20, 08:01 PM
Site is straight forward and easy to navigate.
D
Donald Patterson 2017/11/21, 03:34 PM
I have written a number of reviews on this site. I am somewhat reluctant to write another review because they continue to offer great service and I don’t want to sound like a paid person for their product. However, their service is unbelievable and unbeatable. I have been a customer for a number of years and experienced very few problems. When those problems did occur they address them immediately and corrected any problem that I might’ve had. If you’re looking for a cigar company to provide you with quality product and great service you need look no further. Congratulations on a company that continues to put their customers and quality first. Look forward to many more years of being a loyal customer.